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Refund and Returns Policy

Effective Date: October 29, 2026
Website: cedarberriessmoke.com
Contact Email: cedarberriessmoke@gmail.com

At Cedar Berries Smoke, we take pride in preparing and packaging our seasonings with care. We want every customer to be happy with their purchase.

1. Returns

  • Food Safety Notice: Because our products are food items, we cannot accept returns of opened or used seasonings due to strict food safety reasons.
  • Change of Mind: We generally do not accept returns of unopened seasonings due to a change of mind or personal taste preferences.

2. Damaged, Incorrect, or Missing Products

If your order arrives damaged, contains the wrong product, or is missing an item, please reach out to us within 10 days of the confirmed delivery date:

  • Email: cedarberriessmoke@gmail.com
  • Required Information: Please include your Order Number, a brief description of the issue, and clear photographs of the damaged or incorrect item.

Once reviewed and approved, we will gladly offer a replacement or a full refund at no additional cost to you.

3. Refunds

  • Payment Method: Approved refunds will be issued directly to your original payment method. Processing times may vary depending on your bank or credit card provider.
  • Shipping Charges: When a refund is approved due to an error on our part or because a product arrived damaged, we will also refund applicable original shipping charges.

4. Order Cancellations

  • Orders can be canceled for a full refund only before they have been shipped. Please contact us immediately if you need to cancel an order.
  • Once an order has been shipped, cancellation is no longer possible.

5. Shipping Policy

  • Shipping Rates: Shipping charges are calculated and displayed at checkout before you complete your payment.
  • Shipping Location: Cedar Berries Smoke currently ships exclusively to valid physical addresses within Idaho.

6. Contact Us

If you have any questions regarding our Refund & Return Policy, please feel free to reach out: